SHIPPING
Please allow a few more weeks for all orders to ship as the global COVID-19 outbreak has slowed down all supply chains. You will notice that some of our delivery promises are longer than usual and we are doing our best to keep producing as many suits as possible <3
Estimated Shipping Times will vary according to each product
Limited Suits can take up to 20 Weeks to Produce + Ship
Please check each product description for an Estimated Shipping Time
We offer FREE STANDARD SHIPPING on all domestic orders
Please allow 5-7 business days for order processing and verification, and an additional 7-10 business days for delivery.
As soon as your order has been shipped you’ll get a shipping confirmation email and tracking number for your package.
WE SHIP WORLDWIDE!
International Orders are sent expedited via DHL Express with rates calculated based on destination country. Express shipping does not speed up order processing time but does get your swim to you quicker :)
COULBOURNE will not be held liable for any fees or taxes you may incur or if your product is held in customs.
We are not responsible for any lost, stolen, or damaged shipments
Please note that we are unable to redirect orders once they have been dispatched
Please contact hello@coulbourne.net for any other shipping questions and we will gladly help :)
RETURNS + REPLACEMENTS
COULBOURNE does not accept returns for a refund,
only towards exchanges or store credit.
Packages sent without first contacting us will not be accepted.
Items to be exchanged must be returned in perfect, new condition with all original tags attached.
The shipping cost for any returned item are not covered by COULBOURNE.
Please ship return items with full tracking and insurance. If a package does not reach us safely we cannot issue any exchange or store credit.
Items on sale are considered final sale and cannot be returned or exchanged.
For returns + replacements please email us: hello@coulbourne.net
Be sure to include your full name and order number
Please send all returns to:
COULBOURNE
7336 Pago St
Orlando, FL 32822
CANCELLATIONS
COULBOURNE does not allow cancellations once the order has been placed. All orders + sale items are final and cannot be changed after submission. We do our best to ship all packages within 14 days.
WHAT DOES LIMITED EDITION MEAN?
Limited Edition means that we only produce a certain number of each style and we won’t be restocking if/when it sells out.
WHAT DOES “PRE-ORDER” MEAN?
Pre-Ordering means you are buying and reserving your item before it has actually been released. All pieces on "pre-order" are still in production with our factory and will be shipped out as soon as they are completed.
Paying Expedited Shipping on any Pre-Order does not guarantee it will be produced/shipped any faster.
Production time can vary from 8-20 weeks and we will do our best to give you an accurate estimate of when your items will be ready to ship.
Coulbourne is not held liable for any delays that may occur, but we promise we will do everything we can to get your items to you as fast as possible!
PRICING
All pricing is listed in US Dollars. Currency conversion rates may be reflected on final credit card charges for international orders.
Unfortunately, we cannot price adjust orders that were placed outside of any promotional period.
WASH/CARE
In order to maintain the highest quality for your COULBOURNE pieces we highly recommend hand washing in cold water only, with mild detergent if necessary. Try to avoid oils and tinted sunscreen too.
SIZING/MEASUREMENTS
Take a look at our complete Sizing chart here: http://www.coulbourne.net/pages/sizing
I’M IN BETWEEN SIZES ON YOUR SIZING CHART, SHOULD I SIZE UP OR SIZE DOWN?
We always suggest you size up as our suits can run a little small. Please keep in mind that our bikinis are skimpy, ordering sizes up will not necessarily be the best option if you are looking for more coverage.
DO ANY OF YOUR TOPS HAVE PADDING?
All our tops are lined but have no additional padding.
MORE QUESTIONS?
For all other questions, please reach out to us through our contact page: http://www.coulbourne.net/pages/contact